The Federal Government released today the ranking of the General Satisfaction Survey of Passengers with the 20 largest airports in the country. Vitória Airport was elected the second best in Brazil and the most punctual in its category, in the most important award in the sector in Brazil, promoted by the National Secretariat of Civil Aviation (SAC), through the Ministry of Infrastructure (MInfra). The terminal in the capital of Espírito Santo obtained the second highest average of overall passenger satisfaction, regardless of category, among the 20 largest airports surveyed throughout the year 2022. Vitória reached a score of 4,67, on a scale ranging from 1 a 5. In 2021, Espírito Santo airport ranked third, with a score of 4,59. Vitória Airport also received the most punctual airport award in the category of up to 5 million passengers.

The leader in the ranking was Florianópolis International Airport – Hercílio Luz, also managed by Zurich Airport Brasil, which reached a score of 4,78 and was chosen for the third consecutive time as the best airport in the country. 

The “Aviação + Brasil 2023” award ceremony took place this Tuesday (18), in Brasília, and recognized the airports that stood out in the quality of services provided to passengers. In all, 90 users were interviewed. 

The cleaning of the terminal was highlighted in the evaluation of passengers in Vitória, with a score of 4,77 for this item, also on a scale that goes from 1 to 5. Other points that contributed significantly to winning second place for Vitória airport are the process security inspection with a score of 4,63 and passenger satisfaction with the comfort of the departure lounge with a score of 4,5. 

“Our commitment to excellence is present in the details of the entire operation. Having Vitória in second place and receiving recognition as the most punctual airport in its category are evidence of the consistency of the work of our entire team, focused on delivering the best experience to our passengers”, says Ricardo Gesse, CEO of Zurich Airport Brasil, who accompanied the award in Brasilia and received the trophies in Florianópolis and Vitória. 
Respondents evaluated 17 items of infrastructure, service and services, which involve the passenger experience and encompass airport processes, such as security inspection and services such as Wi-Fi, cleaning, thermal comfort, availability of outlets and audible warnings to passengers.